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Frequently Asked Questions

The costs for shipping and packaging depend on the amount of DVDs ordered and where they are shipped to.

 

Germany

1 DVD = 4,45 €

2-4 DVDs = 4,85 €

5 DVDs = 5,41 €

6-18 DVDs = 7,10 €

19 DVDs or more= 9,90 €

(gross-prices)

 

Shipping is free within Germany for an invoice total of 250€ and upwards. Pre-orders are always free of shipping costs within Germany.


EU:

1-4 DVD = 6,40 €

5 DVDs = 9,00 €

6-18 DVDs = 11,60 €

19 DVDs or more = 20,00 €

(gross-prices)


Switzerland:

1-4 DVD = 6,40 €

5 DVDs = 9,00 €

6-18 DVDs = 16,90 €

19 DVDs or more = 33,00 €

(gross-prices)

 

Your order will be processed and shipped within 24 hours. Exception: company holidays during summer (14 days) and Christmas time (14 days). Please note that we have no influence on delivery times of the Deutsche Post. 

 

As a private person you can pay via paypal, debit advice procedure or prepayment. We offer a payment via invoice only to public institutions. 

Discounts are only offered to student teachers. You need to send us a written confirmation which proves that you are a student teacher and you will be offered a 10% discount.

If you ordered a DVD mistakenly, you can return it only if it is still welded. If the DVD has been unpacked, you cannot return the DVD.

General Information: Our DVDs are optimized for playback on any common DVD player. Returning disks is only available due to a technical issue making it impossible to properly play the DVD. Of course you can use our DVDs on Mac or PC. There might be occure difficulties with older DVDs or newer computers. The following tips will help you to solve the most common issues:


Tip 1: If you are having troubles with starting the DVD on Windows PCs you can try to manually start it (leftclick "play with VLC media player" or "playback" on DVD player in the Explorer Window)
Tip 2: If the menu navigation doesn't work proberly, you should use the keyboard (up- and down-arrows, enter) since some DVDs may have issues when navigating with a mouse.
Tip 3: Please check whether the drive is able to play DVDs at all.
Tip 4: Unfortunately the default codecs and software for DVD playback is missing when using Windows 8 or higher. Installing the "vlc media player" (or different players/codecs) will solve this problem. www.videolan.org
Tip 5: The Didaktik Navigation Menu is only available for Windows. Mac Users need to manually open the PDF-Documents via Finder Application.
Tip 6: If none of the above tips will help, please report your problem as accurately as possible. (Which DVD? Which module? What timecode? Which operating system? What kind of hardware? Is there any error message?) info@dokumentarfilm.com This will help us to identify your problem and provide a suitable solution for you.

From episode no. 20 of our DVD film series "Interactive History" and no. 9 of "Interactive German literature" we offer the free didactical material as downloads on our homepage. The material for the other episodes is included on an extra CD/ DVD.

You find the material at „History- Educational Films (Shop)“or „German- Educational Films (Shop)”. Just klick on any film and you’ll find the „download“-button. Click on it and you’ll see the didactical material. Add it in to your shopping cart and proceed the order (it’s for free!). You’ll then be receiving an email with a link that leads you to the download-material. Alternatively you can also log in on our homepage after you proceeded the order and will find the material at „meine Downloadartikel“. Here, you can save the material directly on your computer.

You can also save the material directly to your computer by right-clicking on the highlighted area (blue) and choosing "save target" (Internet Explorer/Firefox), "save link" (Google Chrome).

Note: You need the latest version of the Acrobat Reader to open the PDF-Portfolio. You can download it for free here: get.adobe.com/de/reader/

 

The free didactical material we offer for every DVD is available as an interactive PDF-Portfolio which you can download on our homepage.

The PDF-portfolio offers you a number of advantages as it’s interactive. Thus you can navigate easily through the whole document by clicking on the highlighted areas. From the source to the source material and from to the tasks to the commentary on didactic methodology. You don’t have to scroll through each of the pages individually. Plus, we added another interactive tool: short clips from our DVDs are contained in the PDF-portfolios. The clips can be played right on your computer within the document by clicking on them.